And for you, the whole process is new or worrisome, or both. And, you are filled with tons of questions. Indeed, there are many legitimate questions about a game's condition, appearance and operation.
Plus, there are logistical questions about shipping and receiving, warranties, and the like.
And, most importantly, there are concerns about whether or not the seller will actually deliver on all of his representations.
Having dealt with many buyers, and sold and shipped many games, over the past 30 years, I understand these types of concerns. So, I have tried to bring together as many answers, and links to detailed explanations, in this one place as is possible.
This page is about more than answering your frequently asked questions. I call this effort my No Surprises Policy. Of course, hopefully your every question will be answered in detail. But mainly, my goal is that all of your transactions with me will be smooth, and there will be no surprises, except pleasant ones.
It is my intention, that you will know exactly what to expect, and what you expect is exactly what will be delivered.
This FAQs page is also our buyer-seller agreement:
When you purchase an arcade video game, multicade, or component from me, you are agreeing to all the terms and conditions mentioned below. And I, of course, am agreeing to deliver all that is represented.
Still got questions? No problem, just send me an email: email@example.com
Here is my eBay positive feedback from a happy lady who bought her husband a Gorf for his birthday (the game arrived on time, and played perfectly):
|great communication, very helpful||
Member id: teel77
|Gorf Arcade Video Game Midway 1981|
Ace Amusements' No Surprises Policy:
1. About the seller.
This one is easy. R. Steve McCollum, dba Ace Amusements, has been in the arcade video game business for over 30 years. During my career, I have sold games and multicades to customers in nearly every state and in a few foreign countries.
I have a long established record of friendly and thorough customer service. Read some of my endorsements. There are customers all over the country who have purchased and are enjoying my games and multicades.
I live in Arlington, Texas, where I am a member of the Arlington Chamber of Commerce Foundation Board of Directors.
You can read my record of community service at LinkedIn.
2. About the machine.
Check this page for standard details about my game machine make ready process. If you have ordered additional or special work, for example, cabinet restoration or multicade upgrade; then, that scope of work will be covered in our written (by email) instructions, understandings, and agreement.
Generally, unless specified differently, every game that I sell has been used. Most are 20 to 30 years old. Thus, they suffer various signs of wear, ageing, and use. My make ready process usually is all that is needed to make a game quite acceptable for your home.
But, the game will not have been restored to its original, brand new appearance. Such a restoration project is available, but would require special written understandings and consideration.
Visit this page for a detailed description of the multicade custom build process.
3. About time.
There are many factors - like current backlog, having to order parts and artwork, component repairs and replacements, etc. - that determine how long a game will take to complete and ship or deliver.
Sometimes, a dedicated game that is ready to go can ship the same week that it is ordered. Typically though, a moderate amount of make ready work and/or repair is required. So, the time to ship for many dedicated games is about 2 to 4 weeks.
Custom built multicades, and restoration and upgrade projects take much longer to complete than a typical arcade game overhaul. And, for those really complex projects, and the ones where nothing seems to go right, a much longer time period is not uncommon. So, for your custom project, plan accordingly, because delays can and sometimes do occur.
For example, there are hundreds of details required for a custom game refurbishing or for building a custom multicade:
- Every cabinet gets a facelift, read more - Refinishing a cabinet.
- Every job requires most or all of these steps, read more - Building a multicade.
Suffice it to say, whenever completion of any of these hundreds of details takes longer than expected; your job will take longer to complete. And, as a consequence, that delay with your job will tend to impact the delivery schedule for every other job in process. Likewise, any delay in a job ahead of you, could also impact your delivery schedule.
I will give you a general time estimate (expected month of completion) when you order your game. And, we will do our best to meet our estimate. But, as noted above, estimates can be adversely influenced by many factors beyond our control.
We dislike delays as much as we know that you would. But, be assured that we will never cut corners or the quality of your project in the interest of saving time. We attend carefully to every little detail as best we can, and that process can just take a lot of time.
4. About freight shipping.
I ship from my shop in Texas by freight carrier to a freight terminal nearest you, or to your home or business.
When shipped to the terminal, the terminal will be located in or near your metropolitian area. This is the basic, least expensive type of freight service. Which means that you would be responsible to arrange for the delivery from the terminal to your home or business.
Freight carriers can, for an additional fee, provide a home or business delivery. If a home delivery, the delivery would be to your curb (residential curbside delivery). If to a business, a dock or forklift would need to be available. If the delivering truck must have a liftgate, there will be an additional charge.
For home or office inside delivery, we can sometimes provide either inside your garage delivery (basically, just out of the weather), or on a more limited basis, white glove service which includes unwrapping, trash removal, and inside delivery to the room of your choice.
When available, White Glove does not include any assembly, setup, or demonstration of your machine. You can expect the price for White Glove service to be a minimum of $400, plus more if there are stairs, up or down.
You and a friend, with an appliance dolly, can move most upright games yourself. Almost, all upright cabinets can be easily loaded on their back or side into many SUVs or any pickup. So, you could pick it up at my shop, or the final terminal, and carry the game to your home.
Check this page for details about how I carefully pack your machine for shipment.
When your machine ships, I or the freight carrier will email you all the shipping and tracking details.
Time from our shipment date until your receipt can extend over a period of two weeks. Time factors consist of carrier's long-haul scheduling, days in transit, time required for delivery appointment scheduling, and the day of delivery. Deliveries are scheduled for weekdays.
Days in transit will depend on your distance from Texas, traffic congestion, road conditions, etc., and can range from 2 to 5 work days.
You will need to furnish me with your daytime phone number and email address, so that the carrier can contact you for a delivery appointment when the machine arrives at the terminal.
In order to furnish you with a shipping quote, I need your city, state, and zip code.
Depending upon your distance from the Dallas - Fort Worth area of Texas, and the level of delivery service you desire (terminal, business, or home), your cost for shipping a classics size to a large size upright machine could range from around $250 to around $400.
- Least expensive - shipping a classics size 200 lb. machine to the freight terminal (for your pick up) in Texas or an adjacent state, around $200.
- Most expensive - shipping a large size 300 lb. machine to a residence (curbside delivery) in a far northeast or far northwest state, to as much as $400.
- Typical - most shipments fall into a range between $250 to $400.
- A $275 to $375 range would cover many shipments - to most mid-continent states, to most southern states, and to most of the southern areas of the east and west coasts.
- If you are located in a mountianous area, or congested area, or far northeast, or far northwest, your rate will trend towards the upper end of the price range.
- We can ship overseas and to Canada, too. Ask for a quote.
To recap, this is the info I need before a machine can be shipped:
- The individual or business ship to name.
- If not being picked up at the terminal, then the ship to street address.
- The city, state and zip code.
- A contact name and daytime phone number.
- The contact's email address.
- If not being picked up at the terminal, then whether a loading dock or forklift is available. (If not available, then a delivery truck with liftgate will be required.)
- Any other special delivery services required of the freight carrier.
- And, any special delivery instructions or directions for the freight carrier.
We assess a freight packing materials fee for all freight shipments. This small fee covers our cost for all brand new pallet and packing materials. After you unpack your machine, you can reuse all of the shipping materials.
The wooden pallet is custom made new in our shop and great for stacking stuff on, inside or outside. The ratchet straps are new and very handy for strapping, hauling, and hanging all sorts of stuff. The edge protectors are new and can be used to protect furniture and appliances in storage. And, the stretch wrap is new and can be used for cushioning in packages of fragile stuff.
Along the way and as required, we will keep you informed of shipping options, shipping quotes, and shipping schedules. Freight shipping requires a highly coordinated effort, at which we are very good.
5. About local and non-local delivery.
If you are located generally within 300 miles of the Dallas - Fort Worth, Texas, metro area (non-local), I can sometimes deliver your game for you. Or, I can sometimes arrange with a private delivery service for delivery to you. The delivery fee would be based upon the travel distance, the weight of the game, the number of games, and whether there were any stairs involved - up or down.
If a private delivery service is available, they would be an independent contractor who will set your machine where you want. The delivery service would require their payment in cash.
When we provide the delivery, our typical fee for a local (within metro area) one game delivery is $100 if no stairs, and $200 if there are stairs, up or down. The fee includes game delivery, set up, and demonstration.
Our delivery times are Monday thru Friday between 10:00 am and 4:00 pm, and weekends. We try to avoid deliveries after dark, and during rush hour traffic. And, prefer weekend deliveries.
6. About payment.
You can reserve a game and begin the make ready process, or order a custom multicade, with a 50% earnest money deposit.
You may pay by PayPal at my email address shown below. Check this page for details about Paying With PayPal. Ace Amusements has been a PayPal Verified Merchant since 2006.
When paying by PayPal, you can pay using your credit or debit card, and you can also send an eCheck drawn on your checking account.
PayPal also offers a credit financing purchase option - no payments and no interest if paid in 6 months. Payment by credit financing is an option you may select in your PayPal account. For PayPal Credit customer support call 866-528-3733.
Email me your phone number, and I will call you to accept your payment by phone.
Or, you can send the following info to me by email: firstname.lastname@example.org
Or, call and leave the info in a voicemail message: 877-242-7750.
I will need the following information:
(1) card number,
(2) expiration month and year,
(3) 3-digit security code on the back of the card, or 4-digit code on the front,
(4) billing statement zip code, and
(5) numerals in the billing statement address.
I know this is a lot of information, but credit card companies will penalize me with higher processing surcharges if all of this information is not furnished.
Credit card funding requires 3 days, and 4 days for American Express. Consequently, we will request final payment authorization about that many days before your order is shipped or delivered.
You may also make payment by personal or company check. Send your check payable to Ace Amusements, PO Box 172202, Arlington TX, 76003. In any transaction involving a check, extra processing time will be required in order to allow for the check to clear your bank.
And, we will accept your wire transfer from your bank to our bank. Ask for details.
After your payment is received, I will send you an email order confirmation detailing the terms of the transaction. Be sure to check the order confirmation for accuracy. Then, let me know that it is correct, or of any changes or additions.
When the game is ready to ship, the balance plus shipping is due.
My email request for payment of the balance will include a photo of your machine for your approval. And oftentimes, the photo will be added to the website.
I also offer a layaway plan.
7. About the warranty.
The following are the warranty provisions for all the (1) arcade video games, (2) multicades, and (3) parts and components that we sell. These provisions apply in all cases, except when we provide an expressly different warranty for an item.
If your arcade video game or multicade arrives with troubles, or developes troubles during the warranty period, or even after the warranty period, do not worry. I am here to help, and will help. Because, I want your game to function exactly as it should.
If your game or multicade has troubles, the first thing you should do is contact me by email. I will then immediately advise you of the next steps. Sometimes, I can respond with a suggested fix right then. Sometimes, I will need you to email me photos. And, sometimes you will need to return a defective component to me for repair or replacement.
Whatever the solution, it will be simple and fast. Just be sure to contact me immediately, and follow the steps that I request. Otherwise, you would run the risk of voiding your warranty.
There is a 30-day used parts/components exchange warranty for every arcade video game that I sell. Plus, there is a 90-day exchange warranty for new game parts/components. For warranty repairs and for warranty exchanges, the arcade video game or component will need to be returned to my shop.
Almost all of the servicable components can be returned by mail. Any return must be first approved, and you are responsible for the mailing or shipping cost.
The components that qualify for a 90-day warranty exchange would be any new electronic or mechanical part installed in your arcade video game, such as a printed circuit board, arcade power supply, joystick(s), trackball, or control buttons and switches.
To summarize, for an arcade video game machine: there is a 30-day exchange warranty for any used parts/components; and, there is a 90-day exchange warranty for any new parts/components that were installed in the game machine.
When an arcade video game or multicade is shipped, there is no guarantee that the machine will work properly when it is received. Transit is hard on electronic components, and sometimes on mechanical components, too.
If your machine arrives with troubles, you can be assured of two things:
(1) That the machine was working perfectly when shipped (see next section, The final test). And,
(2) That I will help you by email and phone to get the machine working properly.
Of the hundreds of games and multicades that I have shipped, there have only been a very few that have had a problem occur because of transit. Fortunately, they were minor problems that with my help were easily fixed by the customer.
Since, I know all of a machine's potential problem areas, I inspect, repair if needed, and reinforce all of those areas before shipment.
Generally, all of our multicade machines consist of all new parts and components. All the new parts/components have a two-year exchange warranty. Any used parts/components, such as a CRT monitor, have a 30-day exchange warranty.
For the multicade game circuit board, we offer a five-year exchange warranty.
Multicades also come with free lifetime email and telephone support. Long after your warranty may have expired, we still will answer your questions and provide you with as much email and telephone support as you may need.
To recap our warranty:
(1) used arcade video game machines have a 30-day used parts/components exchange warranty, with new parts/components having a 90-day exchange warranty;
(2) new multicade machines have a 2-year exchange warranty for new parts/components, a 30-day exchange warranty for used parts/components (such as a CRT monitor), a 5-year exchange warranty for the multi-game circuit board, plus lifetime email and telephone support; and
(3) new parts and components sold individually have a 90-day exchange warranty, while used parts and components have a 30-day exchange warranty.
Unless you have express written permission, you will void your warranty by opening a part or component, dis-assembling a part or component, or attempting to service any arcade video game machine, multicade machine, or their components.
In reference to our warranty, whenever at this website we use the word "Lifetime," we mean that the service that we specify to be "Lifetime" will remain in force from the time of your purchase of the item until Ace Amusements ends its business or until you no longer own the item.
8. About the final test.
The final test before shipment is my stress test. If there is a component failure waiting to happen, this is when I give it a chance to show itself. Better that the failure occur in my shop than in your home.
9. About game storage.
If when your game is complete and for any reason it cannot be picked up, delivered, or shipped to you, we will provide for the safe storage of your game. Since our shop is an industrial environment where a game will become dusty and possibly scratched, we rent a separate storage facility.
First, we will place a plastic bag over your game, and then wrap your bagged game with stretch wrap. This process assures that your game will stay dry, clean, and protected when being handled.
Then, we will relocate your game from our shop to our separate storage facility. There your game is safe from the hazards of an industrial work place.
The charge for this safe storage service is only $1.00 per day.
10. About caring for your game.
Here are a few tips that will help you to significantly extend the life of your arcade video game. Or, for that matter, the life of almost any electronic component or appliance.
11. About multicade operation.
Operating a new multicade can seem like a complex undertaking. And, in some cases, the multicade's system operation manual can be more confusing than helpful.
So, we offer lifetime free tech support. If you have questions or need help, give us a call or send us an email.
12. About communication with me.
The best way to communicate with me is by email. I try to answer all email the same day. But, if you have made a lengthy inquiry, or if your email got diverted into my spam box, or if we are particularily busy, it may take a day or two for me to answer. I receive about 50 emails or more a day (not counting spam). So, please be patient. I will respond.
When you send an email, be sure to enter a subject. When I receive an email without a subject, and from a sender that I do not recognize, that email is considered as spam and deleted without reading.
You may call me, but your call will be automatically answered. So, you will need to leave me a voice message. Be sure to speak slowly and clearly, as your message will be transcribed to text. If I cannot read your message, and do not recognize your caller ID info, your call may not be answered.
Since the time for returning of phone calls is much more difficult to schedule than the answering of emails, phone calls are less promptly handled.
Toll free: 877-242-7750
13. About after the sale.
At this point, you will know all about me - you will have my email address, my website address, my phone number, and you may even have visited my shop.
Plus, you can Subscribe to Ace Amusements.us by Email to receive my occasional website posts about new games, products, services, news, and promotions. Just click the link, or use the Subscribe box located near the top right of page.
14. About returns.
Our policy regarding returns is very simple and straightforward - we do not accept returns. But, we do offer a comprehensive warranty (see part 7 above).
Before you place your order, please do your due diligence. There are a few hundred pages at this website containing thousands of details about arcade video games, our custom multicades, and our techniques and methods.
So, before you place your order, send me an email with all of your questions. Every question will be answered, and page links to this website, where you can find in-depth answers to each of your questions, will be furnished.
We provide as much information as possible to help you make an informed purchase decision, to know what to expect, and to be very confident with your decision.
15. About referrals.
A good bit of our business comes to us on account of the good will of our customers. We are more than happy to reward every referral sent our way.
Click this link to read all about The Ace Amusements Referral Rewards Program.
And, please note, that when you purchase an arcade video game, or a multicade, or any component from me, you are agreeing to all the terms and conditions of this buyer-seller agreement.
Any suit arising out of or related to this agreement shall be filed in the courts of Tarrant County, Texas.
Here is my positive feedback from another happy eBay game buyer:
|Thanks! Fast Shipping!!! Item as Described||
Member id: rodney707
|PlayChoice 10 Arcade Video Game|